Shipping Information

We offer shipping with USPS and UPS. Many orders qualify for free shipping with a minimum amount spent on the website. These orders will usually be fulfilled with standard USPS Standard Mail. Here is more info about the shipping options!

General Information + Tracking  

  • We ship orders on weekdays except major US holidays.
  • We may need order prep days in addition to shipping times listed, especially if the order falls at the beginning of the month or during a sale.
  • Barring unusual circumstances, we send monthly subscription boxes by the fifth business day of the month.
  • We combine orders and refund excess shipping if we notice multiple orders for the same customer/address. Leave a note on the Your Cart page where it says “Add special instructions” asking us to combine orders, if you realize you need another item and want shipping refunded.
  • Once a package leaves our hands we only have access to the same tracking information our customers do. What you see on tracking is what we see as well.
  • Please allow additional time if international delivery is subject to customs processing.
  • Customers are responsible for knowing their countries' acceptable-to-import products. Please do not order items restricted by your laws. We will not be able to refund purchases that are not returned to us. 


Expedited Shipping  

  • UPS expedited orders need to be placed by 11:30 AM (Mountain Time) on weekdays to go out that day.
  • USPS expedited orders need to be placed by 1:00 PM (Mountain Time) on weekdays to go out that day.
  • Carriers (UPS & USPS) populate the names (for example: USPS Priority Mail or UPS 2nd Day Air), and THEY estimated the times of their shipping options on our site. We can't change those or add even notes. They often DO NOT meet their own estimates. Please don't blame us for unmet shipping time estimates.
  • UPS has closed their customer service center in Salt Lake City, so we rely on UPS Stores and UPS access drop-off locations. The pick-ups at these locations do not always get back to the UPS hub in time to go out that day. Thanks for your understanding.

International Shipping  

  • You can do a test checkout to view the shipping options available to you.
  • UPS is faster than USPS, but UPS charges a brokerage fee on top of customs fees. We don't benefit from these fees. USPS does not always charge the extra fee in addition to customs. Often, UPS is cheaper for us and quicker for customers, but on orders that qualify for free shipping and a shipping selection is not offered, let us know if you want a package sent via USPS to avoid extra costs.
  • We cannot ensure international shipping times due to possible Customs delays. Please allow additional time if international delivery is subject to Customs processing.
  • International buyers are responsible for customs and import taxes that may apply.

Shipping Protection

Shipping Protection is our own guarantee that your order arrives. It is optional. We add it to your cart automatically, and you can switch it off in the cart before you check out. It costs 3% of the products in your order: $0.98 at least, rounded to the nearest 10 cents, and never more than $15.

What it covers

  • Lost in transit. If a US order has not been delivered 15 days after we ship it (45 days for orders outside the US), we send a replacement.
  • Stolen after delivery. If tracking says delivered but the package is not there, please wait 3 days (carriers sometimes mark packages delivered early) and check with your neighbors. Then email us within 15 days of the delivery scan and we send a replacement. For orders under $100 we will not ask for a police report. For larger orders we may ask you to file a report with the carrier or the police first.
  • Damaged on arrival. Email us a photo within 7 days of delivery and we replace the damaged items.

We replace items first. If something is out of stock, we refund that item instead.

What it does not cover

  • A wrong or incomplete address entered at checkout.
  • Packages held, returned or seized by customs, or items your country does not allow in.
  • Packages that were refused or not collected.

How to make a claim

Email support@patrickadairsupplies.com with your order number (and a photo for damaged items). We answer within two business days.

Orders without Shipping Protection

Once a package leaves our hands we see the same tracking you do. If an order without Shipping Protection goes missing, email us at support@patrickadairsupplies.com and we will look at each case individually.

Returns Shipping Address:

    Patrick Adair Supplies
    645 N Pugsley Street
    Salt Lake City, UT 84103