Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to post a returned item. 

To be eligible for a return, your item must be in like-new condition, unworn and unused, with tags, and in its original packaging. You’ll also need proof of purchase. Items sent back to us without first requesting a return will not be accepted. To start a return, contact us at support@patrickadairsupplies.com.

We provide a prepaid return shipping label at no cost if we’ve made a mistake with your order or if a product has a defect. For all other returns, the customer is responsible for return shipping costs. However, we’re happy to offer a discounted prepaid label for your convenience.

You can contact us for any return question at support@patrickadairsupplies.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on certain sale items or gift cards.

Exchanges
The fastest way to get get the replacement item is to contact us to approve the exchange, make a separate purchase for the new item, then return the unwanted item. We will process a refund when we receive the unwanted item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, your returned items will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.