Q: How can we contact you?
A: We do all customer service through email. Our email address is email@example.com. We will reply on weekdays!
Q: Do you have a Facebook Group?
A: Yes! Here is the link: https://www.facebook.com/groups/patrickadairmakers This group is a great place to ask any question about ring making and to show off your creations! Go here rather than emailing us for questions about the ring-making process.
Q: I am new to ring making. What are some basic tools you would recommend?
If you want all the professional tools we use, we recommend the following:
- Wood Turning Lathe
- great for inlay rings and softer materials, not great for metal.
- Mini Metal Lathe
- more expensive but more powerful
- Rotary Tool
- Belt Sander
- Buffing Wheel
- Drill Press
- Power Drill
- Patrick Adair Supplies Stainless Steel Expanding Ring Mandrels
- Patrick Adair Supplies Diamond Hole Saws
- Patrick Adair Supplies Tool Variety Pack
- Patrick Adair Supplies Jewelry Polish
- Patrick Adair Supplies Heat Tape
- Patrick Adair Supplies Sanding Drums
- Patrick Adair Supplies CA Glue Essentials
- Patrick Adair Supplies Diamond Polish Paste
These products can all be found on our website or on a site like Amazon. It isn't important to buy these exact tools or from their website, but this will give you a good idea.
Q: How can I find my ring size or convert my ring size to US sizes?
A: The first step is measuring the diameter of the finger that will wear the ring. You can do this with our ring sizers that we sell on our website here. You can also wrap a string around your finger and then measure the length of the string. After you know the size in inches or mm, you can convert it using this chart to figure out your size.
Example: You measure the circumference of your finger and find it is 2.5 inches or 61 mm around. You can then see that in the USA your size is a 9.5, or in Britain your size is S½.
Q: Do your ring kits come with glue or epoxy?
A: The ring kits do not come with glue or epoxy. We decided to keep these out and just reduce the price of the kits for two main reasons. 1. Some of our frequent buyers don’t need glue with every kit and would rather save the money. 2. We can’t ship liquids with the Postal Service internationally. This would mean that everyone outside of the US would be forced to pay for more expensive shipping if they wanted a ring kit.
Q: Do your ring kits/products come with instructions?
A: In addition to our YouTube channels which are full of hundreds of tutorial videos, every purchase of a ring kit now comes with access to our Ultimate Ring Making Guide PDF! It will be sent to your email after checkout.
Patrick Adair Supplies YouTube: https://www.youtube.com/@PatrickAdairSupplies
Patrick Adair Designs YouTube: https://www.youtube.com/@PatrickAdairDesigns
Q: What do you recommend using to get good photos of rings?
A: Good lighting and a macro lens are Patrick’s top two tips.
Q: Are your Exotic Materials real?
A: Yes! We only offer authentic items on our Exotic Materials page. These include 24-K gold leaf, dinosaur bone, meteorite pieces, diamonds and other precious and semi-precious gemstones and minerals. See our site’s product descriptions for more details.
Q: Is your Opal real?
A: We offer a very high-quality, lab-grown, synthetic opal. It looks very similar to natural opal and has nearly identical properties. Being created in a lab, the opal is without the defects common in the natural stone. Plus, the price is now very buyer friendly. The pieces range in size from 2 to 4 mm.
Q: Can your color pigments be used for cosmetics like body scrubs, body butters, lip gloss, etc.?
A: Our color pigments are not toxic but are not recommended for ingestion. External use should be fine, but not lip gloss. We sell the color pigments for jewelry-making purposes.
Q: How can I change my ring size or customize my subscription box?
A: This is best done through email! Send us the change you want to make to firstname.lastname@example.org. You can change your ring size at any time, please specify if you want it to be a one-time change or a permanent one. We can also customize your subscription box further. If you would like a 6 mm ring blank instead of a 8 mm blank, we will accommodate this as often as possible! (some blanks like double channel ring blanks don't offer 6 mm and these are sent a few times per year) We can also add additional rings to the box. For $10 extra, we will send you a second ring blank each month. 💍💍
Q: How can I pause/cancel/skip a month of my subscription box?
A: Our subscription box is flexible so it can fit any ring maker's schedule! You can do all this through your account on our website. Click here to login to your account.
Q: I’m having trouble logging into my account
A: This is a common question we get! The solution may not be the same for you, but here are some suggestions to help you get logged in.
If you are getting a message saying you have the wrong password, try changing your password. If you are getting a message saying your email doesn’t have an account, try setting up an account with that email. Check all your email folders including promotions, spam, junk, etc. if you don’t see the password reset or account creation email.
If you are still having trouble, try using a different email address. Most common domains like gmail, yahoo etc. won’t have issues, but uncommon ones like @me.com or a custom website email might have issues. You can also make sure you are using a common website browser like Chrome, Firefox, Safari, or Explorer. The last thing you can try is using multiple devices. Try using a smartphone, laptop or desktop computer, or a family member’s device to see if it makes a difference.
Q: Which Option Should I Choose For Shipping?
A: We offer shipping with USPS and UPS. Many orders qualify for free shipping with a minimum amount spent on the website. These orders will usually be fulfilled with standard USPS Mail. Here is more info about the shipping options!
- UPS expedited orders need to be placed by 11:30 AM (Mountain Time) on weekdays to go out that day.
- USPS expedited orders need to be placed by 1:00 PM (Mountain Time) on weekdays to go out that day.
- Carriers (UPS & USPS) populate the names (for example: UPS Next Day Air or UPS 3 Day Select) and estimated times of their shipping options on our site. We can't change those. UPS doesn't specify if the "Days" are business days or if they include weekends.
- We do not ship on weekends or major US holidays.
- We cannot assure international shipping times due to customs delays.
- We may need order prep days in addition to shipping times listed, especially if the order includes an engraving.
- International buyers are responsible for customs and import taxes that may apply.
- UPS charges a brokerage fee on top of customs fees. We don't benefit from these fees. USPS does not charge the extra fee in addition to customs. Often, UPS is cheaper for us and quicker for customers, but let us know if you want a package sent via USPS.
- We combine orders and refund excess shipping if we notice multiple orders for the same customer/address. Leave a note on the Your Cart page where it says “Add special instructions” asking us to combine orders, if you realize you need another item and want shipping refunded.
- Barring unusual circumstances, we send monthly subscription boxes by the fifth business day of the month.
Q: What is Your Shipping Protection Product?
A: We offer this product as a way to protect your orders during transit!
Shipping protection is not an insurance product but is an opportunity to protect your purchase during the shipping process. Generally, once a product is shipped from the seller, the buyer assumes the liability for any lost or stolen items in transit. For a marginal fee you may shift that risk to us by paying for the shipping protection. When you pay for Shipping Protection, the terms of your purchase are changed and you only assume the risk of loss once it is delivered and received by you. Any items that are improperly shipped or improperly delivered will be our responsibility to replace. For domestic orders shipped within the USA, we maintain the right to wait up to 15 days before we consider the package lost or stolen. (Generally we will fix the issue sooner.) For an international order outside of the USA, we will consider a package lost after it has been in transit for more than 45 days without a delivery.
Claiming a Refund
In order to receive a replacement or refund, we need to see that the official tracking information from USPS, UPS, etc. does not show it was delivered to your address. If the tracking information shows it was delivered, we may request further action taken before sending a replacement such as a report filed with USPS, UPS, etc., or a police report if the package was stolen. For assistance with a lost package, please email us at email@example.com and we will look at each missing package on a case-by-case basis.
Q: Do you accept exchanges/refunds?
A: We accept returns or exchanges for products in like-new condition. Customized products (such as engravings) are not eligible for return/exchange.
Q: What is the Mohs Hardness Scale?
A: The Mohs Hardness Scale is a scale that ranks minerals 1-10 based on their scratch resistance. 1 is the softest ranking and 10 is reserved for the hardest materials/minerals such as diamonds. This scale can be a helpful reference if a ring maker hasn't worked with a mineral before.
When a material has a range, we list the average hardness. For example, if a mineral is listed 6.5-7.5, we average it out and list it at 7.